The manual

1Quick start

1. Charge it. Plug a USB-C cable into the band. It switches itself on, and the light shows how full the battery is.
2. Get the app. Install Bitwell from Google Play or the App Store and sign in with your phone number.
3. Connect. Unplug the band, then in the app go to More → My Band, find your BitwellBand and tap Connect. If the app offers a band update, install it first.
4. Put it on. On the back of your wrist, a finger's width above the wrist bone, the strap over the band, snug but comfortable (see Wearing it).
5. Add your people. Connect a son, daughter, partner or friend in the app, so a fall reaches someone (see Your people).

2In the box

• BitwellBand 1 with its stretch strap (velcro at both ends)
• Quick start guide and warranty card

No charger is included. Any ordinary USB-C cable and phone charger will do (see below).

3Charging and battery

• Use an ordinary 5 V, 0.5 to 1 A USB-C charger. Fast chargers above 5 V wear the battery out sooner.
• The band switches on by itself when you plug it in.
• While it charges, the light shows the battery level, and the band stays connected to your phone, so the app shows the exact level too. Readings pause while it is on the charger.
• When you unplug it, the level stays on for about 3 seconds, then the band goes back to work.

Battery life: about 2.5 to 5 days. How often it reads your heart rate makes the biggest difference: continuous uses the most, every 30 minutes the least (see Band Settings).

4Wearing it

• Where: the back of your wrist, about a finger's width above the wrist bone, the band's sensor against the skin.
• The strap runs over the top of the band and closes with velcro. Pull it snug: the band should not slide around, but you should still be able to slip a finger under the strap.
• Wear it on your wrist, not your ankle. Fall detection is made for the wrist.
• Day and night. Wearing it to bed is how it learns your sleep, and night is when a fall is most likely to go unnoticed.

5The lights

6Falls

Fall detection is on all the time while you wear the band and it's connected to your phone. When the band feels what looks like a fall, it watches what happens next:

1. You're not moving: the people you connected are told within seconds, with a calm “we're checking on them” message.
2. You stay still: it becomes an emergency alert to the same people.
3. You get up and move: they get an all-clear.

Would you like a say first? Turn on “Did you fall?” in More → Notification Preferences. The app will then ask you within about 15 seconds, and if you tap that you're fine, nobody is disturbed.

It won't panic at every bump. It looks at the impact, how your wrist turned and what you do afterwards, and it stands down if the band was lying on a table rather than on your wrist.

Only you can switch your own fall alerts off, in More → Band Settings. Your family can see the setting but can't change it.

Before a fall: the fall-risk watch. After about two weeks of wearing the band day and night, the app compares how you move this week, and your last two nights, with your own usual. It sums that up as Steady, Worth a check or Take extra care, with the reasons (for example, “up 3 times last night, usually once”). When it rises, you and your people get a short note. It shows change, not a diagnosis, and it can't tell you whether a fall will happen.

7Heart, oxygen and more

Readings are most accurate when your arm is still. A loose strap, tattoos on the wrist or very dry skin can make them harder to take.

8In the app

• Home: today at a glance, with Check now on the tiles.
• Wellness: your readings over the day and week, sleep, your fall-risk watch, stress balance and Mood & Routine.
• Deep Health Report: weeks and months of you in plain words, with a page you can show your doctor.
• Mood & Routine check-in: a few one-minute questions about yesterday, if you feel like it. Skip any day; nothing depends on it.
• More → Band Settings: how often heart rate is read, longer readings, and fall detection on or off.
• More → Notification Preferences: which alerts you get, and the “Did you fall?” question.

9Your people

Connect the people who should hear about a fall: family, a neighbour, a friend. They install Bitwell too, and you accept their request in More → Connection Requests.

• They get fall alerts and the all-clear, and can see how you're doing.
• You decide who is connected, and you can remove anyone at any time.
• A care home using Bitwell Guardian can invite you too; you choose whether to accept.

10Your phone and the band

• Your phone: an Android phone on Android 12 or newer, or an iPhone on iOS 15 or newer.
• The band talks to your phone over Bluetooth. Keep your phone within reach, at home and when you go out, like you would anyway.
• Alerts go out through your phone. If the phone is far away, switched off or out of battery, a fall can't reach your people until it's back.
• The band doesn't store readings while it's away from your phone; it picks up again as soon as they reconnect.
• On Android, let Bitwell run in the background (turn battery optimisation off for it) so the connection isn't cut.
• When the app offers a band update, install it. Updates bring fixes and new features.

11Turning it off and on

To switch it off: in the app, More → Shut Down Band. The band disconnects and switches off.

To switch it on: plug it into a charger. There's no button.

12If something isn't working

It won't charge

Try another USB-C cable and an ordinary 5 V charger. Gently clean the port with a dry, soft brush.

The app can't find it

Unplug it from the charger and look for the blue blink. Turn Bluetooth off and on, restart the app and try More → My Band again. Still nothing? Plug it in for a minute, unplug, and try once more.

No new readings

Check the band is connected (no light, and the app shows it). Pull the strap a little snugger, and charge it if the battery is low.

Check now says it couldn't read

Rest your arm on a table and keep still for the whole reading. Movement is the most common reason.

It says off-wrist while I'm wearing it

The sensor isn't touching the skin well. Move the band up a little from the wrist bone and tighten the strap.

Anything else

Call or message us on +91 79877 84082 or write to founders@bitwell.tech.

13Care

• Wipe the sensor side with a soft, dry cloth. No alcohol or cleaning chemicals.
• The strap can be wiped with a damp cloth; let it dry fully before wearing.
• If your skin feels sore, give the wrist a short break or swap wrists.
• Store it somewhere cool and dry when you're not wearing it.

14Safety

• Charge only with an ordinary USB-C charger (5 V, 0.5 to 1 A).
• Keep it away from water, fire and strong heat.
• Stop using it if it gets hot, swells or is damaged, and contact us.
• Don't open it or try to replace the battery.
• If it irritates your skin, take it off.
• Not for children under 8.
• BitwellBand is a wellness and safety device, not a medical device. It doesn't diagnose any condition. For anything medical, talk to your doctor.

15Warranty

6 months against manufacturing defects and hardware that breaks in normal use.

Not covered: water damage (Band 1 is not water resistant), drops and misuse, or repairs by anyone other than us. See our refund policy and terms.