Effective Date: 17th January, 2025
Bitwell Tech Pvt. Ltd.
7 Days
Return window from delivery date
3 Hours
To report a faulty or damaged product
5 Days
Refund processing time once approved
At Bitwell Tech, we strive to provide you with the best possible experience. This Refund Policy outlines the terms and conditions for refunds on BitwellBand purchases.
1Product Returns & Eligibility
Return Eligibility
You may return the BitwellBand within 7 days of delivery under the following conditions:
- The product must be in the same condition as received, with all original packaging, accessories, and documentation.
- The product must not show signs of use, damage, or tampering.
- Return shipping charges will be borne by the customer.
Faulty or Damaged Products
- If you receive a faulty or damaged product, you must report it immediately within 3 hours of delivery.
- Send an email to founders@bitwell.tech with your order details, name, phone number, and photos/videos of the damage or defect.
- Our team will verify the issue and provide a replacement or full refund at no additional cost.
- For verified faulty products, we will cover the return shipping costs.
2Refund Process
How to Request a Refund
- Send an email to founders@bitwell.tech with:
- Your full name
- Phone number used during purchase
- Order ID or Payment ID
- Reason for refund
- Our customer support team will contact you via phone to verify and confirm your refund request.
- Once approved, the refund will be processed within 5 working days.
Refund Amounts
100%
Full refund if the issue is from our end — faulty product, wrong item shipped, etc.
80%
Partial refund for customer-initiated returns — change of mind, incorrect order, etc.
Refund Method
Refunds will be credited to the original payment method used during purchase (credit card, debit card, UPI, net banking, etc.).
3Non-Refundable Items
The following are not eligible for refunds:
- Products returned after 7 days of delivery.
- Products that have been used, damaged, or altered by the customer.
- Products returned without original packaging and accessories.
4Return Shipping
- For customer-initiated returns (non-defective products), the customer is responsible for return shipping costs.
- For defective or damaged products reported within 3 hours of delivery, Bitwell Tech will cover the return shipping costs.
- Please use a trackable shipping method and retain proof of shipment until the refund is processed.
5Processing Time
- Refund requests will be reviewed within 2–3 business days of receiving your email and confirmation call.
- Once approved, refunds will be processed within 5 working days.
- Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to reflect in your account.
6Exchanges
We currently do not offer direct product exchanges. If you wish to exchange your BitwellBand, please follow the return and refund process, and place a new order once the refund is processed.
7Cancellations
Before Shipment
You may cancel your order at any time before the product is shipped by contacting us at founders@bitwell.tech. A full refund will be issued within 5 working days.
After Shipment
Once the product has been shipped, you cannot cancel the order. However, you may return it within 7 days of delivery as per our return policy.
8Contact Us
For any questions or concerns regarding refunds, returns, or cancellations, please contact us at:
Email: founders@bitwell.tech
Address: EVA-G7-1001 GAT.NO.720 721 723 730 P 733 HAVELI PUNE WAGHOLI (CT) 412207, MAHARASHTRA, INDIA